Defective parts:

We warranty all parts for one year. If a customer has a defective part, they should contact the dealer they purchased the carrier from and/or EZRA DISTRIBUTING, Inc. for warranty claims. If the part is a small minor part EZRA DISTRIBUTING, Inc. will ship out a new one as soon as possible, free of charge. If the part is a main tube, carrier rail, ramp or other large part, we will send a call tag to reclaim the part. The part will be inspected at EZRA DISTRIBUTING, Inc., and if no abuse is found to be the cause of the problem, we will then send a replacement part back to the customer via UPS ground, free of charge.

Please call during business hours to get prior authorization before returning any items. Items being returned for full refund must be in new condition and in original packaging. No returns will be accepted after 30 days from the date of purchase. All returned items are subject to a 20% restocking and handling fee charge plus freight both ways. Items returned in damaged or severely used condition which cannot be resold as new have a 30% restocking fee. All returned items are subject to inspection for use and damage before credit is issued. You may incur additional charges if product is returned in damaged condition. Also, items must be sent back freight prepaid; no C.O.D.'s will be accepted. Returns must be made within 30 days.

Ezra Distributing will stand behind all products we sell with regards to manufacturing defects in workmanship and material. Most products are limited to the manufacturer's warranty. However, we will do everything in our power to take care of the problem.